FAQs

Each seller dispatches from their own warehouse, so a mixed cart may arrive in more than one parcel — each with its own tracking link.

You get an instant confirmation email, then a dispatch notice with tracking once your seller hands the parcel to the courier.

Yes. A VAT-ready invoice is emailed on confirmation and stored in your account for re-download any time.

Payment is authorised at checkout and captured when the first item in your order ships.

All major cards, PayPal, Apple Pay and Google Pay. Buy-now-pay-later appears at checkout for eligible carts.

Start a return from your order history within 30 days. The seller arranges a free collection and a replacement or refund.

Open the order in your account for live courier tracking, or use the link in your dispatch email.